Refund policy

At Sweet Ladies Fashion, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be in the original packaging
• Proof of purchase (order confirmation or receipt) is required

Certain items may not be eligible for return, such as:

• Final sale or clearance items
• Gift cards
• Items that have been used, damaged, or altered after delivery

Return Process

To initiate a return, please contact us at:

support@sweetladiesfashion.shop

Include your order number and reason for return. Our support team will provide you with return instructions.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card provider, as processing time may vary
• Contact your bank for further assistance

If you have done all of the above and still have not received your refund, please contact us at:

Email: support@sweetladiesfashion.shop

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us at the email above.

Important Notes

• Items returned without prior approval may not be accepted
• We reserve the right to refuse returns that do not meet our policy conditions